Introduction
At Utilified, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our utility management platform.
Information We Collect
Personal Information
- Name, email address, and contact information when you register for our services
- Company information and job title for business accounts
- Payment information for billing purposes (processed securely through third-party providers)
Utility Data
- Energy consumption patterns and meter readings
- Utility bills and account information
- Building and facility information for analysis purposes
Technical Information
- IP address, browser type, and device information
- Usage patterns and interaction data within our platform
- System performance and error logs
- Cookie data and similar tracking technologies (see Cookie Policy section below)
How We Use Your Information
- Provide and improve our utility management services
- Generate insights and recommendations for energy optimization
- Process payments and manage billing
- Communicate with you about service updates and support
- Ensure platform security and prevent unauthorized access
- Comply with legal and regulatory requirements
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data transmission and storage
- Regular security audits and penetration testing
- Australian data sovereignty and secure cloud infrastructure
- Multi-factor authentication and access controls
- Regular data backups and disaster recovery procedures
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- With your explicit consent
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- When required by law or to protect our legal rights
- In connection with a business merger or acquisition (with proper notice)
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Request a copy of your data in a portable format
- Opt-out of marketing communications
- Request restriction of data processing
- File a complaint with relevant data protection authorities
Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. Typically, this means:
- Account data: Retained while your account is active and for up to 7 years after closure
- Utility data: Retained for the duration of your service agreement
- Technical logs: Retained for up to 2 years for security and performance analysis
Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on our platform. This section explains what cookies we use and how you can manage your preferences.
Types of Cookies We Use
Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled. They include:
- Session cookies: Maintain your login state and preferences during your visit
- Security cookies: Help protect your account from unauthorized access
- Load balancing cookies: Ensure optimal performance of our services
Analytics Cookies
These cookies help us understand how visitors interact with our website. With your consent, we use:
- Google Analytics (_ga, _gid, _gat): Track page views, user interactions, and site performance. Duration: 2 years, 24 hours, 1 minute respectively
- Microsoft Clarity (_clck, _clsk): Create session recordings and heatmaps to improve user experience. Duration: 1 year, 24 hours respectively
Marketing Cookies
With your consent, these cookies may be used to show you relevant advertisements:
- Track your interests across websites
- Measure the effectiveness of our marketing campaigns
- Limit the number of times you see an advertisement
Functional Cookies
These cookies enable enhanced functionality and personalization:
- Remember your preferences and settings
- Provide enhanced features like live chat support
- Customize content based on your interests
Managing Your Cookie Preferences
You can manage your cookie preferences at any time:
- Use the "Cookie Settings" link in the footer of any page
- Accept or reject different categories of cookies
- Change your preferences at any time
- Clear cookies through your browser settings
Your Rights Regarding Cookies
Under the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), GDPR, and similar regulations, you have the right to:
- Withdraw consent for non-essential cookies at any time
- Access information about the cookies we use
- Request deletion of data collected through cookies
- Opt out of tracking for analytics and marketing purposes
Note: Disabling certain cookies may impact the functionality of our website and limit your ability to use some features.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@utilified.com
General Enquiries: hello@utilified.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.