Ask your utility data in plain English

Joule is the AI layer across the Utilified platform. It answers plain-English questions over the utility data you're authorised to see, runs registered platform tools, and proposes changes as a plan you approve. Joule checks also flag specific problems, such as the same bill on two retail accounts, and a weekly sweep finds closed accounts that are still being billed.

Not in chat. In UMS, Joule sets out a plan and waits for your approval before it changes a record, and steps that can't be undone need their own confirmation. You can revert Joule's edits unless the record has changed since. If your organisation switches on automated invoice processing, high-confidence invoices are processed automatically within the thresholds you set, and every automated action is logged. AI assistants connected through MCP use their own approval prompts.

Joule sees only what you're allowed to see. It works over your authorised utility data in UMS, through registered tools, and it respects your roles, account visibility and module permissions. A new endpoint isn't exposed to Joule or MCP clients automatically. Each tool is registered and granted first, so access stays deliberate.

Yes, through the MCP connector, part of Joule. Connect Claude or another MCP-compatible AI assistant and it signs in as you, so it sees only what you can see. Endpoints are grouped for billing, portfolio, sustainability, modelling and admin, and the connector documentation on docs.utilified.com covers setup.

Joule is scoped and priced with our team. Once it's on, what each person can do with Joule depends on their permissions, the tools granted to your organisation and the modules and source data behind each workflow. Joule assistance doesn't provide engineering certification or tax advice.